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Please Beware Of The Fake MeloTel Job Posting On Indeed

A couple of weeks ago, we made the announcement about a MeloTel imposter who was fraudulently luring job seekers with a bogus job posting involving our company. In our blog about the incident, we revealed that we received a call from a job seeker who was wondering why we weren’t responding to messages about our job postings. Naturally, this took us by surprise as we had no job postings listed. The con artist, who had the audacity of scamming people…

How Running A Call Centre Can Improve Your Company’s Reputation

No matter what type of business you run, providing customers with excellent customer service is an absolute must. Regardless of your industry, you’re sure to have numerous competitors. Separating your brand from its competition demands that you make your customers feel better about their experiences than any other business. As we pointed out a couple of blogs ago, a big part of providing excellent customer service is providing expeditious customer service. Simply put, people don’t like waiting. So when customers…

Warm Transfers Are Essential For Excellent Customer Service

“Hello, how can I help you?” This is a phrase that ALL callers of ANY business should hear only one time per call. Naturally, the question should be asked by the phone agent who picks up the call. Once the question is answered, the representative (and any other representative who speaks to the caller) should already have the information necessary to provide the appropriate customer service. During phone calls when “Hello, how can I help you?” is asked more than…

Highlighting A Few Of Our Most Popular Services

Last week, our blog highlighted some of the fantastic VoIP-based services, offered by MeloTel, that help us to be a call centre’s best friend. Of course, it isn’t just call centre businesses that benefit from utilizing our services. We pride ourselves on offering a wide variety of business-boosting services that can be utilized by a wide variety of business types all over North America! Allow us to highlight a few of our most popular. Bloggers & Creative Writers For Hire…

MeloTel Can Be Your Call Centre’s Best Friend

At MeloTel, we pride ourselves on being Canada’s Hosted Company. That means we’re more than just your average phone company. We provide cloud-hosted telecommunication services to business owners all over North America. We’re especially popular with call centres, given that we offer VoIP-based services that are practically call centre must-haves. You could even go so far as saying MeloTel is your call centre’s best friend! Let’s take a look at just a few of our services to explain why. Commercial…

3 More Keys To Call Centre Success

In our last blog, we revisited the topic of call centre success by highlighting some of the signs of an awesome call centre. In today’s blog, we’d like to continue with that theme by pointing out some more of the keys to call centre success. Here are three: 1. A focus on friendliness. Let’s K.I.S.S. Keep it simple stupid! (Okay, you’re not stupid, we apologize!) But when it comes to providing customer service, it should be a no-brainer to always…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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