4 Effective Ways To Help Call Centre Reps With Their Performance
If you own or manage a call centre, you know how much effort needs to be put into securing strong
If you own or manage a call centre, you know how much effort needs to be put into securing strong
Some employers are afraid to “rock the boat”. They figure that leaving their employees alone to do their jobs is
It may be hard to believe but we’re nearly at the halfway point of 2017. (See what we did there?
Your call centre employees have hard jobs. Each day, they’re required to get on the phones and make cold calls
As any call centre manager knows, phone work is hard work. Many telemarketers have the tough tasks of cold calling
Call centre managers have the tough tasks of ensuring their (sometimes) large teams are working as productively as possible. With
Call centres are often competitive atmospheres. Especially when the office spaces are large, call centre environments can be busy, noisy
If there’s any time of year when customer service really needs to be stepped up, it’s this one. With the
In our last blog, we revisited the topic of employee feedback and stressed to business owners and office managers the
All employees need feedback, both of the negative and positive variety. Regularly offering the members of your staff a healthy