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What To Provide Your Phone Agents In Order To Get Better Results

Don’t underestimate the importance of company culture. Our good friends over at Hire Value Inc. consistently remind us that a positive working environment that promotes teamwork and good-natured interactions is one that is primed for success. Having a strong company culture is practically mandatory for any call centre business. Putting employees in good moods is essential for success. So what can you provide your phone agents in order to get better results? Provide proper training on a regular basis. Most…

Does Smiling On The Phone Really Make A Difference?

Smile before you dial. As far as the MeloTel team is concerned, this should be the number one rule followed by any call centre employee. Believe it or not, a smile can make a huge difference in the tone of your voice. This is why it doesn’t matter that the person on the other end of the line can’t see your face. They can hear the smile in your voice! As reported by, a 2008 study, conducted by scientists…

Using A Softphone Connects You With Anybody Anywhere!

One of the most brilliant aspects of VoIP telephony is its ability to completely shatter the lines created by geography. By today’s standards, the concept of long distance calls is practically ancient folklore. And, for many, desktop telephones are considered archaic relics. With VoIP, the internet is the new telephone line. So gone are the days when calling someone from clear across the globe would rack up massive charges. Taking things a step further is the Softphone. A Softphone isn’t…

How To Perform The Perfect Customer Service Phone Call

Talking on the phone is easy, right? You say “hello” at the beginning of the call and “goodbye” at the end and throw in a few pleasant words and phrases in the middle. It’s all pretty simple. That is, of course, unless you’re providing customer service during that phone call. A chat with a friend and an opportunity to secure a customer’s loyalty are two completely different things. Performing the perfect customer service phone call requires more effort than the…

New Video: Introducing Cloud Softphone By MeloTel

If you’re a MeloTel client who takes advantage of our cloud-hosted Commercial Phone Services, you enjoy many incredible calling features. As you’re undoubtedly aware, those features include Call Waiting, Caller ID, Conference Calling, Call Transfer, Voicemail to your Email, Incoming Call Routing, Custom Hold Music, Out of Office Options and The MeloTel VoIP Panel. You’re also taking advantage of our FREE Polycom Program which gives you the use of phones at no charge for as long as you’re a MeloTel…

Top Customer Service Tips For Phone Agents

All week long, the MeloTel Blog has been heralding the virtues of VoIP telephony. For the past ten years, MeloTel has been introducing the incredibleness that is our cloud-hosted Commercial Phone Services to entrepreneurs all over North America. However, it must be said that no matter how great the quality of your phone services are, the quality of your phone agents must be incomparable. It’s no secret that top-of-the-line customer service is a key ingredient to the success of any…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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