5 Phone Etiquette Tips That Will Improve Your Customer Service
At MeloTel, we’re immensely proud of the fact that our cloud-hosted Commercial Phone Services have helped many a North American
At MeloTel, we’re immensely proud of the fact that our cloud-hosted Commercial Phone Services have helped many a North American
In any blog you read about providing excellent customer service, you’re bound to receive the cookie-cutter style of advice that
In our last blog, we revisited the all-important topic of making your call centre a better place to work. More
If you run a call centre business, you have many different tasks to tend to each day. Not only is
MeloTel’s VoIP-based Commercial Phone Services have helped to revolutionize the ways in which call centres all throughout North America operate.
At MeloTel, we have many years of experience working with business owners who run call centres. We’re very well aware
A company’s reputation is most often formed by the ways it makes its customers feel. If people genuinely enjoy their
We’ve devoted numerous blogs to the concept of hold time. And, in case, you’re wondering why, please know that hold
No matter how advanced modern technology has become, there’s still no beating the good old telephone when it comes to
When you’re speaking with someone on the phone, you don’t have the advantage of eye contact, hand gestures and facial