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How To Establish A Customer-Centric Brand

At MeloTel, providing unbeatable customer service is a top priority.  Now, we realize that many companies, all across North America, live by this same mantra. But to be fair, not all customer service regimens are created equal. As far as our team is concerned, providing the best customer service in the telecom industry is only achievable through having listened intently to the needs of our customers. It’s imperative that we provide each and every one of our clients with services…

3 Ways To Make Your Company Website More Festive

Time really flies, doesn’t it? We’re less than five weeks away from Christmas and holiday shopping fever is being felt all over North America – well, the world, for that matter! As a result, your retail business should be making efforts to attract as many shoppers as possible. This is especially true if you process sales through an online store. At this time of year, your company website should scream “Do your holiday shopping here!” To do that, it’s important…

How To Improve The Lives Of Your Call Centre Employees

As we’ve pointed out in many past blogs, call centre workers have tough jobs. Most are on the phone for the majorities of their work shifts and can take upwards of 100 calls a day. They need things to help ease the pressure associated with their roles as phone agents. As a call centre manager, one of your most important roles is to find ways to improve the lives of your call centre employees. So what are the best ways…

Why Live Call Monitoring Is Such A Business Booster

Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete before they could be monitored. Call recording technology enabled them to listen back to those calls so they could determine the strengths and weaknesses of the employees who worked for them. Of course, calls are still recorded today. Giving your reps the ability to listen back to their calls is an excellent way to help them develop better habits. However,…

The Importance Of Injecting Your Customer Service With Holiday Cheer

Over the course of the next several weeks, consumers from all over North America will be looking for solutions to their gift shopping needs.  In order to ensure that your company reaps the benefits of the busiest shopping season of the year, it’s imperative that you offer those solutions. Providing holiday cheer-filled service is certainly a way to stand out! But what are the best ways to do so? Spread cheer around the office before anyone takes any calls. You…

Revisiting The Importance Of Quality Feedback In Call Centres

As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both parties – the call centre supervisor and his/her phone agent. The importance of providing quality feedback in any call centre environment cannot be understated. Feedback should involve self-evaluation. Remember that, as a call centre supervisor, you shouldn’t be doing all the talking in your feedback sessions. In fact, you may want to allow your phone agents to begin the conversations….

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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