The Importance Of Expressing Empathy To Grow Your Brand Image
“I’m sorry to hear that.” “Aww, that’s too bad.” “Oh well, tough.” The three phrases listed above simply do not
“I’m sorry to hear that.” “Aww, that’s too bad.” “Oh well, tough.” The three phrases listed above simply do not
MeloTel is a company that is all about helping businesses better communicate with their clients. Therefore, it only makes sense
If you run a call centre business, you have many different tasks to tend to each day. Not only is
There are a number of business owners out there who discourage social interactions between their employees. They view socializing as
We’re not exactly sure that there’s a downside to providing feedback to your employees. After all, if one of your
In our last blog, we introduced our recently posted YouTube video entitled “DaFeeder 5 Minute(ish) Intro”. In the video, MeloTel
Some employers are afraid to “rock the boat”. They figure that leaving their employees alone to do their jobs is
It may be hard to believe but we’re nearly at the halfway point of 2017. (See what we did there?
Your call centre employees have hard jobs. Each day, they’re required to get on the phones and make cold calls
Call centre managers have tough jobs. This is isn’t the first we’ve acknowledged that and it certainly won’t be the