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Taking A Look At Some Call Centre Do’s And Don’ts

In our last blog, we revisited the ever-important topic of having high employee morale in your call centre in order to provide your customers with the best service possible. In order to maintain high levels of customer satisfaction, it’s imperative that your team of phone agents follows some call centre do’s and don’ts. Let’s take a look at a few big ones, shall we? DON’T say you can’t help someone. “That’s not my job,” “There’s nothing I can do for…

How The Raptors Can Help Improve Your Call Centre

Was there anyone in North America not watching Game 1 of the NBA Finals last night? You don’t need to be a basketball fan to know that the Toronto Raptors currently have the entire nation of Canada in an excited frenzy. The team has made history by a) making it to the NBA Finals for the first time in franchise history 2) hosting the first NBA Finals game ever to be played outside of the United States and 3) winning…

How To Create A Culture Of Positive Feedback In Your Call Centre

For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the job. That’s because they know that, in many cases, the feedback they provide may hurt the feelings of the recipients. However, that’s life. And, more importantly, it’s your business that’s at stake if its employees are not performing at the standards required of them. At MeloTel, we’d like to argue that all feedback is positive feedback. What we mean is…

3 Keys To Running A Call Centre With Happy Phone Agents

Let’s be honest. A phone agent’s day consists of monotonous work. In many cases, call centre workers take more than a hundred calls a day. The job requires a lot of patience and dedication to providing stellar customer service for hours on end. In order for your phone agents to make your customers happy, you must take steps to making your phone agents happy. Here are three keys to running a call centre with happy phone agents: 1. Throw parties….

How To Perform The Perfect Customer Service Phone Call

Talking on the phone is easy, right? You say “hello” at the beginning of the call and “goodbye” at the end and throw in a few pleasant words and phrases in the middle. It’s all pretty simple. That is, of course, unless you’re providing customer service during that phone call. A chat with a friend and an opportunity to secure a customer’s loyalty are two completely different things. Performing the perfect customer service phone call requires more effort than the…

Why Feedback Is So Essential In Call Centre Environments

Call centre environments are those that have large numbers of employees who are given the same tasks on a daily basis. Get on the phone, serve and sell – this is the basic mandate of every call centre phone agent. Their supervisors, of course, are tied with the task of ensuring that each team member is pulling his/her respective weight. Just because a large number of call centre employees are given the same jobs, it doesn’t mean they’re all performing…

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