You Know You’re An Excellent Customer Service Provider When…
Are your customers truly happy with the type of customer service your company provides? Are there some key elements of
Are your customers truly happy with the type of customer service your company provides? Are there some key elements of
As we alluded to in our last blog, the simple, yet effective concept of keeping employees engaged is lost on
At MeloTel, we pride ourselves on being Canada’s Hosted Company. That means we’re more than just your average phone company.
For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the
Don’t underestimate the importance of company culture. Our good friends over at Hire Value Inc. consistently remind us that a
Call centre environments are those that have large numbers of employees who are given the same tasks on a daily
It’s important for us to highlight – once again – that a call centre phone agent’s job is not an
In our last blog, we revisited the topic of boosting call centre productivity. In today’s blog, we’ll continue to provide
There isn’t a call centre business owner or manager alive who doesn’t want to see his/her business constantly securing growing
Over the course of the past several years, the MeloTel Blog has devoted many an entry to the concept of