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The Importance Of Calling Your Customers Back Promptly

One day. That’s the approximate maximum amount of time that most customers are willing to wait for a phone call to be returned. “A 24 hour period is quite long enough,” commented one of our new customers earlier this week when asked about the longest he feels he should wait to have his called returned. You see, when he was with his previous telecom provider, he put in a particularly urgent call and left a voicemail. He expressed urgency in…

Highlighting The Greatness Of Voicemail To Your Email

Voicemail to your Email is great! We just have to say it. And while we’ve long confidently championed this awesome service that comes as part of MeloTel’s Commercial Phone Services, we were happy to recently receive an email, from one of our clients that expressed his extreme pleasure with this new service. Having been granted his permission, we’re happy to reveal some excerpts from that email to highlight the benefits of this great feature. “I recently started working with a…

Why Do All Business Owners Need Caller ID?

By today’s standards, caller ID isn’t necessarily considered cutting edge technology. For quite some time now, people have been able to take looks at the screens of their home phones and cell phones and see the names and the numbers of the people calling them. Nevertheless, caller ID is definitely not a feature that should be underestimated or overlooked. It’s practically an integral part of any business’ success! What makes caller ID so important to business owners? Consider the fact…

5 Ways To Be An All-Star Player In Your Industry

Over this past weekend, the City of Toronto – where MeloTel is headquartered – played host to the NBA All-Star Game. In fact, the entire three-day weekend was filled with countless events that brought stars from all walks of life to our great city. From the amazing slam dunk contest to the all-star game itself, the event was truly a memorable happening that Torontonians will not soon forget. It did, however, get us thinking about our own status in the…

4 Ways To Ramp Up Customer Service During The Holidays

It is doubtful that there will ever come a time when customer service is not important. However, during the busy holiday season, the customer service practices of your company definitely have to be at their absolute best. Needless to say, most retail businesses across Canada are experiencing increases in customer visits right now. This will continue for the next three weeks – right up until the big day is here! So before Christmas arrives, it would be a good idea…

4 Ways To Be An Effective Communicator

Good communication is the centrepiece of any strong relationship. It’s doubtful that you’ll hear a single wedding speech by either a bride or groom that doesn’t mention the importance of communication and how its strength is what helped to bond the couple. In the business world, it’s no different. The ways in which company owners communicate with their customers can make or break the relationships. Think about it. What is the impression you get of a business after you’ve had…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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