15 Aug Customer Service, Industry News, MeloTel News 3 Effective Ways To Provide Feedback To Your Phone Agents August 15, 2018 By user 0 comments As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they
08 Aug Customer Service, MeloTel Features How To Make Hold Time A Good Time August 8, 2018 By user 0 comments In the over-the-phone customer service game, there is bound to be hold time. It’s inevitable. Anyone who has ever called
07 Aug Customer Service, MeloTel Features Why It’s Important To Smile Before You Dial August 7, 2018 By user 0 comments At MeloTel, we’re big proponents for excellent customer service. Obviously, our team is made up of customers too. It’s highly
19 Jul Customer Service, MeloTel News, Social Media The Importance Of Engaging With Your Customers July 19, 2018 By user 0 comments There are many ways to define “customer engagement”. But, as far as we’re concerned, the easiest way to describe it
17 Jul Industry News, MeloTel Features Getting Over The Anxiety Of Giving Feedback July 17, 2018 By user 0 comments Some of us are too nice for our own good. Have you ever felt like you’ve been taken advantage of
12 Jul Customer Service How To Make Your Over-The-Phone Customer Service Stand Out July 12, 2018 By user 0 comments In any blog you read about providing excellent customer service, you’re bound to receive the cookie-cutter style of advice that
18 May Customer Service, Industry News, MeloTel Features What Are The Right And Wrong Ways To Place Callers On Hold? May 18, 2018 By user 0 comments No business owner is immune to having to represent his/her company over the phone. Whether it’s for booking appointments, making
27 Apr Customer Service, MeloTel Features How To Be The Absolute Best Phone Agent In The Business April 27, 2018 By user 0 comments MeloTel’s VoIP-based Commercial Phone Services have helped to revolutionize the ways in which call centres all throughout North America operate.
27 Mar Industry News, MeloTel Features Why Is It So Important To Provide Feedback To Your Call Centre Employees? March 27, 2018 By user 0 comments If the title of today’s blog seems like a silly question – good – that means you’re already on the
22 Mar Customer Service, MeloTel Features 3 Steps To Being A Great Call Returner March 22, 2018 By user 0 comments In our last blog, we revisited the ever-important topic of returning phone calls. Your ability to master the art of