How To Set Up A Basic Call Centre For Your Company
All companies are required to handle business over the phone at some point. However, some businesses field more calls than
All companies are required to handle business over the phone at some point. However, some businesses field more calls than
In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s
In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers
Call centre work isn’t easy. This has been a theme of many a MeloTel blog because we know just how
We’re big fans of call centre employees, here at MeloTel. In many of our past blogs, we have heralded the
All call centre business owners and managers want their companies to run like well-oiled machines. However, there are a lot
A company’s reputation is most often formed by the ways it makes its customers feel. If people genuinely enjoy their
If we’ve said it once, we’ve likely said it a thousand times: a call centre employee has one of the
We can’t lie. We’re a bit heartbroken this morning. There are certain members of the MeloTel team who stayed up
There are a number of business owners out there who discourage social interactions between their employees. They view socializing as