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3 Keys To Running A Call Centre With Happy Phone Agents

Let’s be honest. A phone agent’s day consists of monotonous work. In many cases, call centre workers take more than a hundred calls a day. The job requires a lot of patience and dedication to providing stellar customer service for hours on end. In order for your phone agents to make your customers happy, you must take steps to making your phone agents happy. Here are three keys to running a call centre with happy phone agents: 1. Throw parties….

How To Perform The Perfect Customer Service Phone Call

Talking on the phone is easy, right? You say “hello” at the beginning of the call and “goodbye” at the end and throw in a few pleasant words and phrases in the middle. It’s all pretty simple. That is, of course, unless you’re providing customer service during that phone call. A chat with a friend and an opportunity to secure a customer’s loyalty are two completely different things. Performing the perfect customer service phone call requires more effort than the…

Why Feedback Is So Essential In Call Centre Environments

Call centre environments are those that have large numbers of employees who are given the same tasks on a daily basis. Get on the phone, serve and sell – this is the basic mandate of every call centre phone agent. Their supervisors, of course, are tied with the task of ensuring that each team member is pulling his/her respective weight. Just because a large number of call centre employees are given the same jobs, it doesn’t mean they’re all performing…

Utilizing Top Training Techniques To Bolster Your Call Centre

In our last blog, we revisited the topic of call centre training and offered a few helpful tips on how to train new call centre employees. It’s important to remember that strong training programs are necessary in call centres to help both new hires get acquainted with their jobs and current employees to improve upon their areas of opportunity. In today’s blog, we’ll continue our look at top training techniques that can bolster your call centre. Train staff to make…

3 Tips For Training Your New Call Centre Employees

As we often say, call centre work is hard work. This is why, if we’re being honest, most call centre businesses have tough times retaining their employees. A job as a phone agent – one that entails being on the phone for the majority of the day – isn’t for everyone. This is why strong recruitment processes and training practices are of paramount importance to call centres. Here are three tips for training your new call centre employees: 1. Get…

How Can You Make Your Call Centre More Productive?

There isn’t a call centre business owner or manager alive who doesn’t want to see his/her business constantly securing growing sales numbers. On a weekly basis, these hard-working individuals take a look at the accomplishments of their centres and try to come up with ways to better them the following week. It’s a continuous cycle. It’s one that many call centre business owners thrive on. And, in some cases, it drives them a bit crazy! Running a call centre that…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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