How To Bolster Your Customer Service For The Holiday Rush
Welcome to the first of November! In the business world, today is unofficially regarded as the first day of the
Welcome to the first of November! In the business world, today is unofficially regarded as the first day of the
We are officially two weeks away from Halloween! The annual celebration of costumes, candy and creepy crawlies will soon be
Call centres all over North America employ some of the hardest workers in the continent. As we’ve pointed out in
Thank you – two little words that most of us probably utter several times a day. They may not seem
In our last blog, we stressed the importance of providing expeditious customer service. In 2018, it’s what customers expect. When
Communication is at the core of every strong relationship. This certainly isn’t the first time we’ve said that and it’s
All call centre business owners and managers want their companies to run like well-oiled machines. However, there are a lot
We’d like to take this opportunity to wish each and every one of you a fantastic Easter long weekend! As
In our last blog, we revisited the ever-important topic of returning phone calls. Your ability to master the art of
We’ve devoted numerous blogs to the concept of hold time. And, in case, you’re wondering why, please know that hold