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5 Reasons To Focus On Customer Satisfaction

This coming Monday will mark the last day of August and the last official day that you can enter into this month’s draw for our $100.00 cash giveaway! Oh, you didn’t know? Since the beginning of 2015, MeloTel has been offering its clients the opportunity to win $100.00 each month. In order to be eligible to win the cash prize, all that is required is that you fill out our Customer Satisfaction Survey. It only takes a couple of minutes…

5 Things To Keep In Mind When Providing Customer Service

You might have noticed that MeloTel takes customer service pretty seriously. According to the results from our Customer Satisfaction Survey, we’ve been proving that customer service is our top priority. We can’t help but feel that, without providing unbeatable customer service, there is next to no reason to work with our brand. This is especially true considering how bad the telecom industry’s reputation is in this area. How often have you been online and seen people complain about their providers?…

5 Things Not To Do With Your Business Phone Number

Doing business over the phone is a major part of each MeloTel work day. Practically every member of our team spends a significant amount of time on the phone speaking with clients on a daily basis. The same is likely true for your company. No matter how powerful social media continue to be, the telephone will never go out of style as a way for people to get into direct contact with one another. But it’s important to use the…

4 Reasons Your Blog Is Your Company’s Voice

Isn’t it just a bit weird that Hollywood continues to spend millions on big-budget blockbusters while we live in a world where crudely shot videos on smartphones are getting the most views online? Of course, we’re all still entertained by movies. But the point being made is that the reality of everyday life greatly captivates the interest of the general public. For this reason, it’s important to have a strong online presence. Small business owners don’t have the big budgets…

Detailing The Importance Of Unbeatable Customer Service

As you are likely aware, MeloTel focuses heavily on providing unbeatable customer service. For the past six months, we have been working on improving it through our Customer Satisfaction Survey. Each month, we give one lucky MeloTel client a $100.00 cash giveaway simply for filling out this online survey. We will be announcing June’s winner very soon, by the way! But you can still fill out our survey to be eligible to win some cash at the end of July!…

6 Ways That Email Marketing Can Pay Dividends

Each week, MeloTel’s President, John Meloche sends out an email newsletter to his subscribers. He’s found that it is an effective way to keep his clients in the loop about all things that are going with MeloTel. Keeping his clients in the loop is a big part of his company’s mandate to keep customers happy by making their lives easier. Email newsletters are also great ways to inform customers about the various products and services companies have to offer. Are…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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