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Being Easy To Access Is A Key To Unbeatable Customer Service

“So I called up (a service provider) to ask a simple, but important question and I couldn’t get anyone on the phone. The voice prompt kept asking me for a ticket number of some kind, but I never got one. So I kept pressing “0” hoping that it would just put me through to a live representative. Nothing. The system just kept hanging up on me. I tried calling about three more times…I still couldn’t get any help. It was…

The Prime Minister Is Working From Home – So Should You!

As you know, the MeloTel team has been quite focused on the worldwide pandemic that is the coronavirus, as of late. Needless to say, our concerns come with good reason. Italy is on an official lockdown, professional sports leagues are suspending their seasons and even the Prime Minister of Canada, Justin Trudeau is self-isolating after his wife, Sophie Gregoire Trudeau, began exhibiting flu-like symptoms after returning from a speaking engagement in the U.K. As reported by Nicole Bogart of CTV…

The Importance Of Following Up With Your Customers

So a customer has just left your store and he/she seems pretty happy with his/her purchase. You’re pretty much guaranteed that the customer will return, right? Well, not necessarily. Did you get the customer’s name? Did you ask if he/she was able to find everything he/she was looking for? Did you offer the customer a pleasant “have a nice day” or “hope to see you again soon”? Do you have the customer’s contact information? It takes effort to secure repeat…

Taking A Look At Some Call Centre Do’s And Don’ts

In our last blog, we revisited the ever-important topic of having high employee morale in your call centre in order to provide your customers with the best service possible. In order to maintain high levels of customer satisfaction, it’s imperative that your team of phone agents follows some call centre do’s and don’ts. Let’s take a look at a few big ones, shall we? DON’T say you can’t help someone. “That’s not my job,” “There’s nothing I can do for…

4 Ingredients To The Perfect Hold Time

No one likes being put on hold. However, it’s an inevitable part of being on the phone. Especially when a representative of your business has some additional work to do before completing a call with a customer, hold time is a necessary element of providing excellent customer service. They say “it’s the little things that count”. In today’s blog, we’ll focus on four supposed “little things” to explain how they make up the ingredients to the perfect hold time. 1….

How To Become An Industry Leader With The Help Of VoIP

All week long, the MeloTel Blog has been returning to its roots to champion the many virtues of Voice over Internet Protocol. If you’ve been reading (it’s never too late to catch up on our last two blogs if you haven’t!), you’ll know that VoIP phones provide business owners with many advantages over traditional landlines. Clearer communications and big savings are just two of the most popular benefits. But how can VoIP truly help you to become an industry leader?…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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