3 Effective Ways To Provide Feedback To Your Phone Agents
As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they
As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they
Some of us are too nice for our own good. Have you ever felt like you’ve been taken advantage of
If the title of today’s blog seems like a silly question – good – that means you’re already on the
Good communication is the key to strong relationships. This is not only something that applies to romantic bonds (although it’s
At MeloTel, we talk a lot about the importance of good communication. It’s important to note that the ways in
In our last blog, we revisited the topic of employee feedback and stressed to business owners and office managers the
All business owners want their businesses to grow. And, for the most part, they all need strong teams in order
Welcome to the last day of August! And although we’re not all that excited about announcing the unofficial end of
Who doesn’t love free food? By giving each of your employees a sandwich each day, you’ll ensure their bellies will
Let’s be honest. A phone agent’s day consists of monotonous work. In many cases, call centre workers take more than