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Get Stuck On Service With A Smile

In our last blog, we discussed the high importance that we, here at MeloTel, place on customer service. We believe in caring and respecting our clients while providing them with specialized service. We know that it’s important for our customers to not just be able to rely on the products and services we provide them. They need to depend on us too. It’s all about service with a smile. Smiling is infectious, we often hear our President John Meloche say….

The Good Cold by John M. Meloche

Nobody, and I do mean nobody, likes to catch a cold or the flu. But like it or not, these maladies are contagious and can often be caught by associating with others. While a cold or the flu are some of the “not so good” things that we can catch from people around us, there are some really good things that we can catch — or give to others as well. For example, attitudes are contagious. In fact, they can…

Making Up The MeloTel Team

At MeloTel, we often talk about the importance of offering customers the ultimate experience. We know that it is a healthy combination of great products and services in addition to impeccable customer service that makes any business great. So naturally, we strive to meet the highest standards possible and actually set out to exceed them any time we can. Achieving such great heights in the eyes of our customers, however, cannot be achieved without a strong and dedicated team. And…

3 More Keys To Call Centre Success

In our last blog, we revisited the topic of call centre success by highlighting some of the signs of an awesome call centre. In today’s blog, we’d like to continue with that theme by pointing out some more of the keys to call centre success. Here are three: 1. A focus on friendliness. Let’s K.I.S.S. Keep it simple stupid! (Okay, you’re not stupid, we apologize!) But when it comes to providing customer service, it should be a no-brainer to always…

Mastering The Art Of Never Giving Up

Last night, the Toronto Raptors had the opportunity to send the entire nation of Canada into a frenzy. They came up just one point short of winning the NBA Championship for the first time in franchise history. The Raps spent the majority of Game 5 trailing the Golden State Warriors, but came back with a surge in the fourth quarter. Alas, it was not enough, as a missed shot by Kyle Lowry at the final buzzer left the Raptors down…

Does Smiling On The Phone Really Make A Difference?

Smile before you dial. As far as the MeloTel team is concerned, this should be the number one rule followed by any call centre employee. Believe it or not, a smile can make a huge difference in the tone of your voice. This is why it doesn’t matter that the person on the other end of the line can’t see your face. They can hear the smile in your voice! As reported by ScienceDaily.com, a 2008 study, conducted by scientists…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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