Does Smiling On The Phone Really Make A Difference?
Smile before you dial. As far as the MeloTel team is concerned, this should be the number one rule followed
Smile before you dial. As far as the MeloTel team is concerned, this should be the number one rule followed
If you own or run a call centre and work with a sizeable number of phone agents, today’s blog is
Talking on the phone is easy, right? You say “hello” at the beginning of the call and “goodbye” at the
“They got me!” exclaimed one of our colleagues, earlier this week. In an angry confession, he admitted that upon receiving
Providing top-of-the-line customer service is important all year round. But, it can be argued that there’s no more important time
Have you noticed the news about a new career opportunity with MeloTel? Yesterday, we posted to our blog, Facebook page,
At MeloTel, we love blogging! Perhaps, you’ve noticed. No less than four times a week, we ensure that our company
In our last blog, we returned to the topic of customer service and highlighted how important it is to provide
We are officially two weeks away from Halloween! The annual celebration of costumes, candy and creepy crawlies will soon be
In our last blog, we revisited the ever-important topic of phone etiquette and listed a number of ways you can