3 Keys To Running A Call Centre With Happy Phone Agents
Let’s be honest. A phone agent’s day consists of monotonous work. In many cases, call centre workers take more than
Let’s be honest. A phone agent’s day consists of monotonous work. In many cases, call centre workers take more than
Don’t underestimate the importance of company culture. Our good friends over at Hire Value Inc. consistently remind us that a
In our last blog, we revisited the topic of call centre training and offered a few helpful tips on how
It’s important for us to highlight – once again – that a call centre phone agent’s job is not an
In our last blog, we revisited the topic of boosting call centre productivity. In today’s blog, we’ll continue to provide
Nobody is perfect. And, as a result, no team of people can be perfect. However, there is a method by
A couple of weeks ago, we revealed that the MeloTel team was looking to add to its already illustrious staff.
At Melotel, we have many clients who have made switches from well-known, larger corporations to our smaller, customer-first organization. One
In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers
All call centre business owners and managers want their companies to run like well-oiled machines. However, there are a lot