Revisiting The Importance Of Quality Feedback In Call Centres
As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both
As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both
Are your customers truly happy with the type of customer service your company provides? Are there some key elements of
For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the
Don’t underestimate the importance of company culture. Our good friends over at Hire Value Inc. consistently remind us that a
Call centre environments are those that have large numbers of employees who are given the same tasks on a daily
In our last blog, we revisited the topic of boosting call centre productivity. In today’s blog, we’ll continue to provide
There isn’t a call centre business owner or manager alive who doesn’t want to see his/her business constantly securing growing
Over the course of the past several years, the MeloTel Blog has devoted many an entry to the concept of
A call centre manager’s work is never done. He/she must constantly endeavour to improve performances in order to maximize profits
In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers