The Art Of Providing Feedback Without Hurting Feelings
In our last blog, we revisited the ever-important topic of feedback and reviewed some ways that call centre managers can
In our last blog, we revisited the ever-important topic of feedback and reviewed some ways that call centre managers can
For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the
Call centre environments are those that have large numbers of employees who are given the same tasks on a daily
In today’s business world, a company’s reputation counts for a lot. Perhaps it always has. But, these days, consumers have
MeloTel is a company that is all about helping businesses better communicate with their clients. Therefore, it only makes sense
In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s
As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they
Some of us are too nice for our own good. Have you ever felt like you’ve been taken advantage of
If we’ve said it once, we’ve likely said it a thousand times: a call centre employee has one of the
Good communication is the key to strong relationships. This is not only something that applies to romantic bonds (although it’s