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3 Signs You Are A Top-Notch Customer Service Provider

All companies should provide excellent customer service. Ask any business owner and he/she will likely tell you that his/her business does just that. However, providing excellent customer service requires a lot more than just “being nice”. This is especially true when you provide customer service over the phone. Remember that you can’t depend on body language that includes facial expressions and hand gestures when you’re on the phone. Your tone and inflections count for so much more when the customers…

How To Keep Customers From Hanging Up On You

If you’ve ever worked in a call centre, there is one particular sound that you probably got very used to hearing: click. Phone agents working in just about any field are used to hang ups. It comes with the territory. Are you finding that you’re hearing that click sound a little more than you’d like? What can you do to keep customers from hanging up on you? Stick to your word. Trust is everything. Without it, you’re not bound to…

3 Keys To Running A Call Centre With Happy Phone Agents

Let’s be honest. A phone agent’s day consists of monotonous work. In many cases, call centre workers take more than a hundred calls a day. The job requires a lot of patience and dedication to providing stellar customer service for hours on end. In order for your phone agents to make your customers happy, you must take steps to making your phone agents happy. Here are three keys to running a call centre with happy phone agents: 1. Throw parties….

What To Provide Your Phone Agents In Order To Get Better Results

Don’t underestimate the importance of company culture. Our good friends over at Hire Value Inc. consistently remind us that a positive working environment that promotes teamwork and good-natured interactions is one that is primed for success. Having a strong company culture is practically mandatory for any call centre business. Putting employees in good moods is essential for success. So what can you provide your phone agents in order to get better results? Provide proper training on a regular basis. Most…

Standing Out As A Top Provider Of Customer Service

If you own or run a call centre and work with a sizeable number of phone agents, today’s blog is for you. Well, all of our blogs are for you, but this one is especially important for your business, in particular. To stand out as top provider of customer service, it’s integral that your phone agents partake in some important customer service practices. Smile – seriously. Yes, you’re on the phone and your caller can’t see you. But you’ll generate…

2 Important Ways To Grow Loving Customer Relationships

On behalf of the entire MeloTel team, we’d like to wish you all a very Happy Valentine’s Day! Whether you’re in a long-term relationship or not, you deserve all the love you can get. And if you just so happen to be in a relationship with MeloTel, we’d like to let you know how much we love you! We don’t take our clients for granted. We know how important it is to receive their support so we never shy away…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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