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4 More Steps To Becoming A Customer Service Champion

Last week, we posted a blog that revisited the ever-important concept of offering incomparable customer service. In it, we offered three keys to doing just that. Finding ways to set your company apart from its competitors should be part of your daily routine. In today’s blog, we’ll take a look at four more steps to becoming a customer service champion. 1. Never take things personally. Remember that when dealing with customers, you’re not just representing yourself – you’re representing your…

3 Keys To Offering Incomparable Customer Service

There’s not a business owner alive who doesn’t want to see his/her company gain the reputation of being “the best in the biz”. And most entrepreneurs know that securing such a title comes not by selling superior products and services, but by providing incomparable customer service. Excellent customer experiences mean everything to consumers. The better you make people feel, the more support your business will get! It’s really that simple. How can you offer incomparable customer service? Here are three…

Happy Phone Agents Make The Best Customer Service Providers

Are you still feeling the joy that sparked from the Toronto Raptors winning their first-ever NBA Championship last Thursday? If you’re a Canadian sports fan, chances are the smile hasn’t yet left your face. This is especially true if you were in Toronto yesterday morning. The Toronto Raptors held their Championship Parade in downtown Toronto and drew crowds the likes the city has never seen. It was an incredible event capped off by a huge rally at Nathan Phillips Square….

3 More Signs You Are A Top-Notch Customer Service Provider

In our last blog, we revisited the ever-important topic of providing excellent customer service. We pointed out, however, that being a top-notch customer service provider means that you do a lot more for your customers than simply be nice to them. Do you consider yourself a top-notch customer service provider? If so, you won’t just show the signs we listed in our last blog, you’ll have the following as well! Here are three more signs you are a top-notch customer…

3 Signs You Are A Top-Notch Customer Service Provider

All companies should provide excellent customer service. Ask any business owner and he/she will likely tell you that his/her business does just that. However, providing excellent customer service requires a lot more than just “being nice”. This is especially true when you provide customer service over the phone. Remember that you can’t depend on body language that includes facial expressions and hand gestures when you’re on the phone. Your tone and inflections count for so much more when the customers…

Standing Out As A Top Provider Of Customer Service

If you own or run a call centre and work with a sizeable number of phone agents, today’s blog is for you. Well, all of our blogs are for you, but this one is especially important for your business, in particular. To stand out as top provider of customer service, it’s integral that your phone agents partake in some important customer service practices. Smile – seriously. Yes, you’re on the phone and your caller can’t see you. But you’ll generate…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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