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The Importance Of Following Up With Your Customers

So a customer has just left your store and he/she seems pretty happy with his/her purchase. You’re pretty much guaranteed that the customer will return, right? Well, not necessarily. Did you get the customer’s name? Did you ask if he/she was able to find everything he/she was looking for? Did you offer the customer a pleasant “have a nice day” or “hope to see you again soon”? Do you have the customer’s contact information? It takes effort to secure repeat…

Why Staying In Touch With Your Customers Matters So Much

You’ve made a sale. That’s good. Your customer seems happy enough with his purchase. That’s great. He’s just either left your store or hung up the phone after the completion of the transaction. That’s bad. What have you done to secure that customer’s loyalty? Was there an opportunity to make it so that the customer is encouraged to come back? Could you have asked for his name and even his email address? By taking steps to stay in touch with…

How To Step Up Your Customer Service In 2019

With each passing day, competition in the business world seems to get fiercer. When you consider how quickly technology advances, it’s important to remember that your competitors are constantly working to change the game. To stay ahead, you have to ensure that other companies vying for the attention of your customers are unsuccessful. To do that, it’s imperative you make your customer service regimen the best in the business. What are your plans to step up your customer service in…

Delivering Your Best Customer Service Is A Holiday Season Must

Providing top-of-the-line customer service is important all year round. But, it can be argued that there’s no more important time of year than now to turn up your customer service levels. Undoubtedly, your call volume has increased over the past few weeks. With holiday shoppers all over North America looking for the perfect gifts for their loved ones, your business is being called upon at a higher rate than normal for help. Keep in mind that delivering your best customer…

Job Posting: Customer Support Specialist

North York, ON Full-time, Permanent Salary: $16.00 to $20.00 /hour MeloTel provides VoIP (Voice Over Internet Protocol) as a cloud hosted solution to Canadian businesses. Our mission is to provide quality minded businesses with effective, creative turnkey telecom and technology solutions, which are consistently affordable, reliable and supported by a respectful, knowledgeable and efficient team. Our vision is to lead the VoIP revolution in Canada and be the go-to telecommunications provider for businesses of all sizes. MeloTel is proud to…

How To Make Customers Switch From Your Competitors To Your Company

At Melotel, we have many clients who have made switches from well-known, larger corporations to our smaller, customer-first organization. One of the top reasons for that is we put our customers first. Our customer-centric approach to doing business includes getting to know each of our clients personally so that we become aware of their unique needs. It also includes various steps than enable us to provide business owners with reasons to switch from other telecom providers to Canada’s Hosted Company….

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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