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MeloTel Can Be Your Call Centre’s Best Friend

At MeloTel, we pride ourselves on being Canada’s Hosted Company. That means we’re more than just your average phone company. We provide cloud-hosted telecommunication services to business owners all over North America. We’re especially popular with call centres, given that we offer VoIP-based services that are practically call centre must-haves. You could even go so far as saying MeloTel is your call centre’s best friend! Let’s take a look at just a few of our services to explain why. Commercial…

3 Keys To Getting The Most Out Of Your Call Centre Employees

In our last blog, we revisited the ever-important concept of increasing productivity in your call centre. If you notice, our tips had everything to do with empowering your employees and making them feel valued. If we’ve said it once, we’ve said hundreds of times: happy employees are productive employees! Here are three keys to getting the most out of your call centre employees: 1. Let your agents be themselves. Yes, it’s wise to have sales scripts. Naturally, you want there…

How To Increase Productivity In Your Call Centre

All call centre business owners are very well aware of the importance of numbers. Sales numbers, the number of calls taken each day and the number of new customers attained each month are all metrics that are considered vital to a company’s success. However, there are some numbers that can’t exactly be quantified. How happy are your call agents? How motivated are they to come in to work every day? While the answers to these questions cannot be determined by…

Taking A Look At Some Call Centre Do’s And Don’ts

In our last blog, we revisited the ever-important topic of having high employee morale in your call centre in order to provide your customers with the best service possible. In order to maintain high levels of customer satisfaction, it’s imperative that your team of phone agents follows some call centre do’s and don’ts. Let’s take a look at a few big ones, shall we? DON’T say you can’t help someone. “That’s not my job,” “There’s nothing I can do for…

How The Raptors Can Help Improve Your Call Centre

Was there anyone in North America not watching Game 1 of the NBA Finals last night? You don’t need to be a basketball fan to know that the Toronto Raptors currently have the entire nation of Canada in an excited frenzy. The team has made history by a) making it to the NBA Finals for the first time in franchise history 2) hosting the first NBA Finals game ever to be played outside of the United States and 3) winning…

How To Create A Culture Of Positive Feedback In Your Call Centre

For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the job. That’s because they know that, in many cases, the feedback they provide may hurt the feelings of the recipients. However, that’s life. And, more importantly, it’s your business that’s at stake if its employees are not performing at the standards required of them. At MeloTel, we’d like to argue that all feedback is positive feedback. What we mean is…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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