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How Live Call Monitoring Will Help You Coach A Championship Team

Do you own or operate a call centre business? If so, it’s part of your job to make sure your phone agents are getting regular feedback. Keeping in mind that Super Bowl LIV took place this past Sunday, look at things this way: you are the coach of a team. How do you plan on bringing your team to victory? As a coach, you need to provide motivation as well as tips and pieces of advice that will help each…

The Art Of Boosting Call Centre Employee Morale

Just how important is employee morale in call centres? It can be argued that boosting employee morale is one of your most important jobs as a call centre manager or supervisor. By doing so, you’ll help your business thrive instead of flounder. Customer satisfaction depends heavily on the attitudes of the representatives of your company. So what are the best ways to boost employee morale in your call centre? Acknowledge your phone agents as individuals. Individuals who work on the…

How To Inject Holiday Cheer Into Your Call Centre Environment

With less than a month to go until Christmas, it’s undeniable that the holiday spirit is in the air. Now, if that statement isn’t true for your place of business, some immediate changes should be made. This is especially true if you own and operate a call centre. As we’ve pointed out in numerous blogs of past, call centre workers have tough jobs. Being on the phone all day can be a drag, if we’re being honest. As a call…

Making Your Call Centre A Go-To Destination For Employment

With the holiday season fast approaching, there are many different reasons to inject festive cheer into your work atmosphere. Now, while we, at MeloTel, are advocates for year-round cheer, this is certainly the time of year to up your efforts in boosting employee morale. We’d also argue that this is especially important for call centre employees. As we pointed out in our last blog, call centre workers have tough jobs. Therefore, attracting new talent to your business isn’t always an…

How To Improve The Lives Of Your Call Centre Employees

As we’ve pointed out in many past blogs, call centre workers have tough jobs. Most are on the phone for the majorities of their work shifts and can take upwards of 100 calls a day. They need things to help ease the pressure associated with their roles as phone agents. As a call centre manager, one of your most important roles is to find ways to improve the lives of your call centre employees. So what are the best ways…

Why Live Call Monitoring Is Such A Business Booster

Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete before they could be monitored. Call recording technology enabled them to listen back to those calls so they could determine the strengths and weaknesses of the employees who worked for them. Of course, calls are still recorded today. Giving your reps the ability to listen back to their calls is an excellent way to help them develop better habits. However,…

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