Why Live Call Monitoring Is Such A Business Booster
Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete
Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete
As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both
For every call centre business, there is an all-important facet of performance enhancement that must be practiced. And, as we’re
In many cases, poor customer service is defined by how long a person has to wait when he/she calls a
At MeloTel, we pride ourselves on being Canada’s Hosted Company. That means we’re more than just your average phone company.
In our last blog, we revisited the ever-important concept of increasing productivity in your call centre. If you notice, our
All call centre business owners are very well aware of the importance of numbers. Sales numbers, the number of calls
In our last blog, we revisited the topic of call centre success by highlighting some of the signs of an
In many MeloTel blog entries of past, we’ve highlighted just how tough a job it is to be a phone
In our last blog, we revisited the ever-important topic of having high employee morale in your call centre in order