15 Dec Industry News, MeloTel Features Revisiting The Importance Of Hold Music For Your Callers December 15, 2017 By user 0 comments There’s only ten days until Christmas! Needless to say, it’s a pretty exciting time of year. From everyone, here at
06 Dec MeloTel Features, MeloTel News 3 Reminders Of How To Offer Festive Customer Service Over The Phone December 6, 2017 By user 0 comments The busy holiday shopping season – which is the present time of year (“present”, see what we did there?) –
29 Nov Customer Service, MeloTel Features Discerning Between The Right And Wrong Ways To Take Someone Off Hold November 29, 2017 By user 0 comments In our last blog, we revisited the topic of placing customers on hold and unveiled some of the appropriate steps
28 Nov Customer Service, MeloTel Features Discerning Between The Right And Wrong Ways To Place Someone On Hold November 28, 2017 By user 0 comments This wouldn’t be the first time we’ve blogged about hold time. And it’s not likely to be the last. Putting
17 Nov Industry News, MeloTel Features 3 Ways To Step Up Your Customer Service Game For The Holidays November 17, 2017 By user 0 comments With the holiday season now here, it’s important to take your customer service to the next level. That certainly isn’t
17 Oct Industry News, MeloTel Features Is Putting People On Hold Really All That Big A Deal? October 17, 2017 By user 0 comments Companies do it every day. No matter what business you call, you’re bound to be put on hold at some
08 Sep Customer Service, MeloTel Features, MeloTel News The Big Difference: Expeditious Customer Service September 8, 2017 By user 0 comments We live in a world where people can get access to things immediately. It’s a unique time in our lives
25 Aug Industry News, MeloTel Features Why It’s Important To Have Your Callers Hear Hold Music August 25, 2017 By user 0 comments Legend has it that hold music was invented as a result of a happy accident. A factory worker’s business –
10 Apr Industry News, MeloTel Features 5 Important Steps To Properly Placing Customers On Hold April 10, 2017 By user This wouldn’t be our first blog on the concept of placing customers on hold. And the reason we’re returning to
27 Jan Industry News, MeloTel Features The Significance Of Executing Customer-Pleasing Hold Times January 27, 2017 By user 0 comments No one likes being placed on hold. You can practically hear a person’s eyes rolling when he/she is asked to