10 Sep Customer Service, Industry News, MeloTel Features How Can Putting Callers On Hold Improve Customer Satisfaction? September 10, 2019 By user 0 comments The following are two phrases that communicate the exact same message in totally different ways. Phrase #1: Hold please. Phrase
02 Aug Customer Service, Industry News, MeloTel Features Avoiding Awkwardness: Ending Calls The Professional Way August 2, 2019 By user 0 comments We’ve all been on the phone with talkative customers. And, as we mentioned in our last blog, we love them!
18 Jun Customer Service, Industry News, MeloTel Features Happy Phone Agents Make The Best Customer Service Providers June 18, 2019 By user 0 comments Are you still feeling the joy that sparked from the Toronto Raptors winning their first-ever NBA Championship last Thursday? If
13 May Customer Service, Industry News, MeloTel Features 3 More Signs You Are A Top-Notch Customer Service Provider May 13, 2019 By user 0 comments In our last blog, we revisited the ever-important topic of providing excellent customer service. We pointed out, however, that being
10 May Customer Service, Industry News, MeloTel Features 3 Signs You Are A Top-Notch Customer Service Provider May 10, 2019 By user 0 comments All companies should provide excellent customer service. Ask any business owner and he/she will likely tell you that his/her business
28 Mar Customer Service, Industry News, MeloTel Features Standing Out As A Top Provider Of Customer Service March 28, 2019 By user 0 comments If you own or run a call centre and work with a sizeable number of phone agents, today’s blog is
18 Mar Customer Service, MeloTel Features, MeloTel News New Video: Introducing Cloud Softphone By MeloTel March 18, 2019 By user 0 comments If you’re a MeloTel client who takes advantage of our cloud-hosted Commercial Phone Services, you enjoy many incredible calling features.
07 Dec Customer Service, Industry News, MeloTel Features A Reminder Of How To Properly Put Callers On Ho-Ho-Hold December 7, 2018 By user 0 comments As we’ve been discussing on our blog all week long, the need for unbeatable customer service is at an all-time
06 Dec Customer Service, Industry News, MeloTel Features How To Manage Your Holiday-Based Increase In Call Volume December 6, 2018 By user 0 comments How are your phone agents handling their current increase in call volume? As we pointed out in our last blog,
05 Dec Customer Service, Industry News, MeloTel Features Delivering Your Best Customer Service Is A Holiday Season Must December 5, 2018 By user 0 comments Providing top-of-the-line customer service is important all year round. But, it can be argued that there’s no more important time