Happy 6th Anniversary John & Kathryn!
As he embarks on the final week of his month-long vacation with his family, MeloTel’s Founder & CEO, John Meloche
As he embarks on the final week of his month-long vacation with his family, MeloTel’s Founder & CEO, John Meloche
How important is it to maintain high levels of employee morale at your business? Well, perhaps, we should ask the
For many North American business owners, VoIP is still a relatively new concept. When it comes to their business phone
In our last blog, we revisited the ever-important topic of providing excellent customer service and listed a number of practices
Have you been keeping up with all of the action taking place during the current Summer Olympic Games in Rio
What is call routing? Incoming call routing is an excellent feature that comes as part of MeloTel’s VoIP-based Commercial Phone
Call centre managers have tough jobs. This is isn’t the first we’ve acknowledged that and it certainly won’t be the
The title of today’s blog is a question that we hear fairly often from prospective clients. And it’s certainly a
Being a top-of-the-line call centre manager is no easy feat. You generally have a lot of employees to supervise, train
If you’re still using traditional landlines at your business, it’s quite possible that you’re not fully aware of all of