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The Importance Of Making Your Phone Agents Smile

Smiling. It’s a pretty simply concept. We’re all used to it. It’s nothing special, right? Well, just ask any photographer and he/she will tell you that it’s integral to a good day’s work. Getting subjects to showcase their pearly whites in front of a camera is a huge part of any photographer’s job. Smiling also happens to be an integral part of a phone agent’s job. While no cameras may be on someone in this line of work, showcasing pearly…

The Importance Of Improving Customer Service For The Holidays

If there’s any time of year when customer service really needs to be stepped up, it’s this one. With the holiday shopping season now in full effect, it stands to reason that businesses will need to be mindful of how well they treat their customers. Naturally, there is a lot of competition for every business, no matter the industry. So, quite often, it’s the way that companies make people feel that separates them from others. How does your company makes…

Would You Be Willing To Treat MeloTel To A Referral?

Happy Halloween everyone! Tonight’s the night that many of us have been looking forward to all month. It’s a pretty exciting time – especially for our little ones – as the annual act of dressing up in costumes in order to go door-to-door in a candy collection mission commences. It’s actually a pretty weird tradition, isn’t it? But, it’s a lot of fun, nonetheless. The way we see it, any occasion that highlights the concept of giving is a good…

4 Smart Ways To Go About Giving Employee Feedback

In our last blog, we revisited the topic of employee feedback and stressed to business owners and office managers the importance of providing it – both positive and negative. Naturally, it’s a good idea to boost the morale of your employees by acknowledging their jobs well done. However, it’s also necessary to inform them about the areas of their jobs where improvement is needed. What are the smartest ways to go about giving employee feedback? Here are four ideas: 1….

How Important Is It To Provide Regular Employee Feedback?

All employees need feedback, both of the negative and positive variety. Regularly offering the members of your staff a healthy and fair combination of constructive criticism and words of encouragement is essential to the overall success of your business. After all, your employees are the ones who allow for your company to function. Without them, you wouldn’t have much of a business to run, would you? Why is constructive criticism necessary? Firstly, it’s important to note that “negative” feedback really…

5 Signs You Have A Professional Phone Etiquette Down Pat

How important is it for you to have a strong business etiquette over the phone? Well, if you run a call centre or have any number of phone agents speaking to your customers on a daily basis, you’ll know that it is extremely important! As we’ve pointed out in previous blogs, a little something extra is necessary from workers when they’re conducting business over the phone. It’s not quite the same as being in person. And that’s because the absence…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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