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5 Reasons To Switch To MeloTel’s Commercial Phone Services

We’ve spent a lot of time posting blogs about the wonders of VoIP technology and how it has revolutionized the ways in which business owners are able to conduct business over the phone. But, perhaps you’re new to the MeloTel Blog and haven’t yet caught up with all of the wonderful things we’ve discussed. That’s okay, MeloTel customers are very well aware of how great VoIP technology is. But then again…maybe you’re not a MeloTel customer. Yet. If you’re either…

5 Sure-fire Ways To Satisfy Your Customers

MeloTel is known as “Canada’s Hosted Company”. And while we are recognized as a top-tier telecom provider, we see ourselves as being a leader in the business of customer satisfaction. It is never lost on us that, even though we offer high-quality products and services, it’s our customer service that truly sets us apart from our competition. Not only do we strive to guarantee customer happiness on a daily basis, we also work to ensure that our customers are able…

Why Is Teamwork So Important For Business Success?

MeloTel’s Founder and CEO, John Meloche is set to embark on quite the journey this week. He is taking his family on a tour of the eastern United States in a motor home while towing his minivan behind them the entire way! Making their way across West Virginia, the Carolinas, Georgia and all through Florida, the Meloche family will be vacationing all throughout September. We wish to stress that all MeloTel customers will be left in very capable hands. While…

5 Can’t-Go-Wrong Customer Service Phrases

It can be argued that excellent customer service is a language. It’s a specific way of communicating that involves heavy usage of certain words and the elimination of some others. “Can’t” and “won’t” are two words that should be eliminated. It’s important to inform customers of what your company is able to do for them to make them happy – not what it is unable to do so that dissatisfaction is the result. “Happy”, by the way, is one of…

3 Really Cool Things MeloTel Can Do For Your Business

Back when we were in grade school, most of us really put a lot of emphasis on how “cool” we were. What we wore, what we listened to, who we hung out with and even how we spoke all played major roles in determining our overall coolness. Well, let’s face it. Not much has changed, has it? As business owners, we all strive to make our companies cooler than the next ones. And, at MeloTel we strive to make your…

The Importance Of Providing Positive Feedback

Call centre managers have tough jobs. This is isn’t the first we’ve acknowledged that and it certainly won’t be the last. Having to manage often-large groups of employees, organizing them into teams, monitoring their performances and providing feedback to improve productivity are all important parts of the job that can make or break a company’s success. In today’s blog, we’d like to emphasize the importance of that last quality. Providing feedback is a big deal! Why is providing feedback so…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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