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6 Telephone Customer Service No-No’s

No one ever said that working on the phone was easy. Well, maybe some people have…but they’d be lying to you! Whether you’re in sales or in customer service or a mix of both, conducting your job on the telephone always comes with challenges. The best phone agents know, however, to always keep their cool. They’re aware that literally everything they do and say is a reflection of the company they work for. So, there are certainly some things you…

4 Problems You Can Avoid By Returning All Of Your Messages

Not some. Not a few. Not most. All. That’s how many of your messages you should be committed to returning. After all, you’re not interested in satisfying some, or even most of your customers, are you? In order to truly be recognized as an industry leader, you’ll need your business to have the reputation of a brand that can be counted on. And returning all of your messages can help you to gain that reputation. We all have, at least,…

5 Reasons To Return Every Phone Call

No matter the type of relationship, trust has got to be at its foundation in order for it to be successful. Consider your own relationships. Do you trust the people that you consider to be closest to you? Sometimes, it’s the smallest things that can make the biggest differences. We’ve said that many times before. Take the returning of a phone call, for instance. It may seem like a simple task, but it is often one that is overlooked. When…

5 Reasons To Never Miss Important Phone Calls

For some people, there’s nothing worse than being ignored. And that’s what it feels like when a phone call, email or text message goes unreturned. Such occurrences can often end friendships as arguments ensue over the meaning of the neglected reach out. In the business world, an unreturned call or message can receive an even worse response. When a business relationship is lost, money is lost. And that’s always bad for business. The thing is, most business owners have such…

5 Reasons To Return Your Phone Calls

As a business owner, you’ve undoubtedly undertaken a number of steps to ensure your customer base that you can be relied on. Clearly, you want your business to be considered a reputable one. To secure a growing client base, consumers must have faith that you represent a company that is trustworthy and dependable. So, naturally, you’ve taken a number of steps to prove that that is exactly the case. Or have you? You can have the world’s greatest products and…

3 Steps To Being A Great Call Returner

In our last blog, we revisited the ever-important topic of returning phone calls. Your ability to master the art of returning every phone call can literally make or break the relationships you’ve established with your customers. As we made clear, no one likes being ignored. And when you neglect to return messages that were left for you within 24 hours, your customers will likely feel that you’re ignoring them. How can you ensure that you make yourself a great call…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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