How To Inspire Your Phone Agents To Give You Their Best Efforts
In our last blog, we revisited the topic of boosting call centre productivity. In today’s blog, we’ll continue to provide
In our last blog, we revisited the topic of boosting call centre productivity. In today’s blog, we’ll continue to provide
In order to manage a staff of high performing phone agents, it’s important for call centre managers to have strong
As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they
In our last blog, we revisited the all-important topic of making your call centre a better place to work. More
If you run a call centre business, you have many different tasks to tend to each day. Not only is
Your call centre employees have hard jobs. Each day, they’re required to get on the phones and make cold calls
Smiling. It’s a pretty simply concept. We’re all used to it. It’s nothing special, right? Well, just ask any photographer
The world has become a place where using our thumbs is the go-to method of communicating messages to others. Unquestionably,
Today, we have a myriad of ways to communicate with each other. Text messages, social media DMs, email and recorded
Did you know that a smile can be heard? If you’re smiling while on the phone, it can help your