You’re More Likely To Have Your Call Answered If It’s “Local”
First things first. We’d just like to point out that our hometown Toronto Raptors are looking pretty good as we
First things first. We’d just like to point out that our hometown Toronto Raptors are looking pretty good as we
Do you know anyone who doesn’t own a smartphone? We’d be surprised if you could name even one who isn’t
With less than a month to go until Christmas, it’s undeniable that the holiday spirit is in the air. Now,
Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete
As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both
At MeloTel, we pride ourselves on being Canada’s Hosted Company. That means we’re more than just your average phone company.
We’ve all been on the phone with talkative customers. And, as we mentioned in our last blog, we love them!
Let us be perfectly clear. We LOVE talking to our customers. After all, the very foundation of MeloTel is the
For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the