How Regular Feedback Sessions Can Boost Call Centre Productivity
In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer
In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer
Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly
It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what
No matter what type of business you run, feedback will always be a very important part of its success. Think
Do you operate a call centre business? If so, the word “feedback” is probably thrown around quite a bit. It’s
As we’ve pointed out in many past blogs, call centre workers have tough jobs. Most are on the phone for
As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both
For every call centre business, there is an all-important facet of performance enhancement that must be practiced. And, as we’re
One of the biggest assets your company has is its base of employees. Check that – your MOST important asset
Who doesn’t love free food? By giving each of your employees a sandwich each day, you’ll ensure their bellies will