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Making Unbeatable Customer Service Your Top Priority

On January 4, 2020, MeloTel will celebrate its 11th anniversary as a company. While not as highly-touted as an anniversary with a zero or a five at the end of it, the new milestone is one our entire team is very proud of. It’s an obvious sign that our brand of cloud-hosted telecommunications services and friendly customer service has been a winning combination for more than a decade. We’re not afraid to say that we know it’s the latter that…

3 Ways To Step Up Your Customer Service During The Holidays

With seven weeks to go until Christmas, you can bet that today is a great time to begin injecting your customer service with some holiday cheer. As you can imagine, people are getting pretty excited about the forthcoming holiday season. Here are three ways to step up your customer service during the holidays: 1. Provide holiday callers with the option to skip the queue. Waiting is no fun. But, during the always-busy holiday shopping season, that’s what a lot of…

The Importance Of Injecting Your Customer Service With Holiday Cheer

Over the course of the next several weeks, consumers from all over North America will be looking for solutions to their gift shopping needs.  In order to ensure that your company reaps the benefits of the busiest shopping season of the year, it’s imperative that you offer those solutions. Providing holiday cheer-filled service is certainly a way to stand out! But what are the best ways to do so? Spread cheer around the office before anyone takes any calls. You…

3 Signs Your Customer Service Style Is A Cut Above The Rest

So, you fancy yourself an excellent customer service provider, do you? Well, that’s great! Here’s hoping your customers always enjoy their experiences interacting with you and the members of your staff. However, if you’re noticing that you’ve been getting more complaints than compliments, as of late, it may be time to adjust your company’s approach to customer service. Then again, maybe your customer service is unbeatable! How can you tell? Here are three signs your customer service style is a…

You Know You’re An Excellent Customer Service Provider When…

Are your customers truly happy with the type of customer service your company provides? Are there some key elements of your customer service style that needs improving? How do you really know if you’re an excellent customer service provider or not? Let’s complete the sentence that is the title of today’s blog, shall we? You know you’re an excellent customer service provider when… You do more listening than you do talking. It’s so vital to address your customers’ concerns and…

Warm Transfers Are Essential For Excellent Customer Service

“Hello, how can I help you?” This is a phrase that ALL callers of ANY business should hear only one time per call. Naturally, the question should be asked by the phone agent who picks up the call. Once the question is answered, the representative (and any other representative who speaks to the caller) should already have the information necessary to provide the appropriate customer service. During phone calls when “Hello, how can I help you?” is asked more than…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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