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A Message From MeloTel: Customers Wanted

On behalf of the entire MeloTel team, we hope you are in good health and staying safe. No matter where you are in the world, you still have this unfortunate pandemic to contend with. We join you in looking forward to a time when life will resume in a way we were once used to. Needless to say, COVID-19 has been tough on all of us. Business owners are having particularly difficult times keeping their companies afloat. At MeloTel, we’re…

MeloTel Commits To Customer Support During COVID-19 Crisis

We’re all going through a rough time right now. The world is collectively battling the coronavirus and with each day that passes, the news seems to get worse. There are many countries on lockdown in an effort to contain and stop the spread of COVID-19. And the way things are looking, it is possible that Canada and the United States may soon follow suit. Most people are sensibly practicing social distancing and working from home. As we announced, in a…

How To Demonstrate Your Unbeatable Over-The-Phone Customer Service Regimen

The MeloTel team uses the phone a lot. Considering the fact that we offer services to business owners all over Canada and the United States, it’s mandatory that we use the phone to stay in touch with our clients. As a result, we’ve worked to develop a strong over-the-phone customer service regimen. When you can’t always speak to your clients face to face, it’s vitally important that you become an expert at developing relationships during phone calls. What are the…

How To Establish A Customer-Centric Brand

At MeloTel, providing unbeatable customer service is a top priority.  Now, we realize that many companies, all across North America, live by this same mantra. But to be fair, not all customer service regimens are created equal. As far as our team is concerned, providing the best customer service in the telecom industry is only achievable through having listened intently to the needs of our customers. It’s imperative that we provide each and every one of our clients with services…

Making Thanking Your Customers A Year-Round Activity

This year, Thanksgiving Day (here in Canada) takes place on Monday, October 14th. So, over the course of the next couple of weeks, Canadians will be preparing their long weekend plans which will, more than likely, involve large family get-togethers involving bellies filled with turkey, stuffing and cranberry sauce. The next couple of weeks are also bound to see a few MeloTel blog entries dedicated to the concept of giving thanks. As declared in the title of today’s blog, it’s…

The Personal Touch Matters So Much To Your Customers

At MeloTel, we pride ourselves on a number of things we believe help us to set our brand apart from our competitors. But, at the end of the day, it’s all about customer service for us. We insist on developing and growing our relationships with our clients to ensure them that they can’t find better service anywhere else. Unbeatable customer service really is about relationship building. So we add the personal touch to all of our interactions. Our clients highlight…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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