28 May Customer Service, Industry News, MeloTel Features 4 Ingredients To The Perfect Hold Time May 28, 2019 By user 0 comments No one likes being put on hold. However, it’s an inevitable part of being on the phone. Especially when a
06 Dec Customer Service, Industry News, MeloTel Features How To Manage Your Holiday-Based Increase In Call Volume December 6, 2018 By user 0 comments How are your phone agents handling their current increase in call volume? As we pointed out in our last blog,
10 Aug Customer Service, Industry News, MeloTel Features Examining The Power Of The Words “Thank You” August 10, 2018 By user 0 comments Thank you – two little words that most of us probably utter several times a day. They may not seem
08 Aug Customer Service, MeloTel Features How To Make Hold Time A Good Time August 8, 2018 By user 0 comments In the over-the-phone customer service game, there is bound to be hold time. It’s inevitable. Anyone who has ever called
26 Feb Client Spotlights, MeloTel News We’re Excited To Roll Out Our New Weekly Newsletter Concepts! February 26, 2018 By user 0 comments Last week, our blog delivered the news that MeloTel was in the midst of revamping its weekly newsletter. Our intention
24 Jan Customer Service, MeloTel News How To Be In The Excellent Customer Service Business January 24, 2018 By user 0 comments With MeloTel’s Founder and CEO, John Meloche on vacation this week, the MeloTel team is hard at work, making sure
21 Feb Customer Service, MeloTel Features How Important Is It To Promptly Return Phone Calls? February 21, 2017 By user 0 comments Some people lose friends over not having their phone calls returned. It’s just one of those things that many believe
27 Jan Industry News, MeloTel Features The Significance Of Executing Customer-Pleasing Hold Times January 27, 2017 By user 0 comments No one likes being placed on hold. You can practically hear a person’s eyes rolling when he/she is asked to
20 Jan Customer Service, MeloTel Features Exploring Why Customer Service Matters Most January 20, 2017 By user 0 comments You’re unlikely to find a business owner anywhere who doesn’t champion the use of his/her products and services. It only
11 Jan Industry News, MeloTel Features 4 Important Rules Of Telephone Etiquette January 11, 2017 By user 0 comments Is there such a thing as a business without a telephone number? It doesn’t matter how advanced our technology gets,