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Congratulations to July’s $100.00 Winner!

At MeloTel, we’re very proud of our Customer Satisfaction Survey initiative. As many of you know, we decided to begin 2015 with a bang by offering our clients the opportunity to win $100.00 once a month throughout the year. All that is required of them is to fill out our survey to tell us how we’re doing. Any MeloTel client who has had an interaction with a member of our technical support staff is eligible to win the monthly prize….

Congratulations To June’s $100.00 Winner!

At MeloTel, we place customer satisfaction at the top of our list of priorities. We’re well aware that no matter how pleased our customers are with our products and services, the experiences they have with our company trumps all. That’s why we do the best we can to go out of our way to help them to have excellent customer experiences. The ways in which we interact with our clients is what we’re best known for – and what we’re…

Congratulations To Brad Of Canadian POS Corporation…Again!

We are excited to announce that, last week, Brad of Canadian POS Corporation was the winner of our monthly Customer Satisfaction Survey $100.00 giveaway for the second month in a row! Congratulations Brad…again! We couldn’t believe the coincidence. This time around, MeloTel’s System Administrator, Mohsin Kazmi randomly selected the winning ticket number. As you can tell by the video we posted on YouTube, the entries contain support ticket numbers only, not names. To our surprise, when we connected the winning…

Congratulations To Brad Atkin Of Canadian POS Corporation!

Another month has passed. And another winner has been crowned! We’re very happy to announce that Montreal’s Brad Atkin of Canadian POS Corporation has won February’s $100.00 giveaway! This past Friday, our good friend, Adam Bitton visited MeloTel’s headquarters to help us with our latest draw. He randomly selected ticket number 610511, which represented Brad’s entry into the contest. Minutes later, Brad was sent a $100.00 email money transfer. It’s that easy to win $100.00 in the month of March….

Congratulations To Denise Lawrence Of Synergy Marketing!

Last month, MeloTel proudly introduced one of its newest and most exciting initiatives. We invited all of our clients who have had interactions with our technical support staff to take our awesome new Customer Satisfaction Survey. Not only do we seek to improve upon our customer service practices through the information provided by those who take the survey, but we enter each participant into a monthly draw to win $100.00! We’re very happy to announce that January’s winner of the…

What Are The Best Ways To Politely Get Off The Phone?

Let us be perfectly clear. We LOVE talking to our customers. After all, the very foundation of MeloTel is the advent of cloud-hosted telephony. What kind of company would we be if our team members didn’t like being on the phone? We admit we’ve been known to chat it up quite a bit. And we’re only too pleased to engage in friendly chats with our clients and colleagues. At the same time, we do have a business to run. So,…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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