How The Raptors Can Help Improve Your Call Centre
Was there anyone in North America not watching Game 1 of the NBA Finals last night? You don’t need to
Was there anyone in North America not watching Game 1 of the NBA Finals last night? You don’t need to
In our last blog, we revisited the topic of call centre training and offered a few helpful tips on how
As we often say, call centre work is hard work. This is why, if we’re being honest, most call centre
There isn’t a call centre business owner or manager alive who doesn’t want to see his/her business constantly securing growing
Call centres all over North America employ some of the hardest workers in the continent. As we’ve pointed out in
A call centre manager’s work is never done. He/she must constantly endeavour to improve performances in order to maximize profits
All companies are required to handle business over the phone at some point. However, some businesses field more calls than
In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers
A company’s reputation is most often formed by the ways it makes its customers feel. If people genuinely enjoy their
If we’ve said it once, we’ve likely said it a thousand times: a call centre employee has one of the