Revisiting The Importance Of Quality Feedback In Call Centres
As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both
As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both
At MeloTel, we pride ourselves on being Canada’s Hosted Company. That means we’re more than just your average phone company.
For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the
Call centre environments are those that have large numbers of employees who are given the same tasks on a daily
The MeloTel team has tons of experience in the world of telemarketing. Not only was our Founder and CEO, John
It’s important for us to highlight – once again – that a call centre phone agent’s job is not an
There isn’t a call centre business owner or manager alive who doesn’t want to see his/her business constantly securing growing
A call centre manager’s work is never done. He/she must constantly endeavour to improve performances in order to maximize profits
In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers
A company’s reputation is most often formed by the ways it makes its customers feel. If people genuinely enjoy their