Feedback Is A Necessity In The Call Centre Environment
Do you operate a call centre business? If so, the word “feedback” is probably thrown around quite a bit. It’s
Do you operate a call centre business? If so, the word “feedback” is probably thrown around quite a bit. It’s
We’re willing to bet, that like most businesses throughout North America, you’ve been conducting a lot more work over the
In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to
All call centre managers have the intimidating task of getting their entire staffs to have productive days – day in
Just how important is employee morale in call centres? It can be argued that boosting employee morale is one of
With less than a month to go until Christmas, it’s undeniable that the holiday spirit is in the air. Now,
With the holiday season fast approaching, there are many different reasons to inject festive cheer into your work atmosphere. Now,
Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete
As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both
No matter what type of business you run, providing customers with excellent customer service is an absolute must. Regardless of