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Revolutionizing Your Business With DaFeeder

Allow us to re-introduce you to MeloTel’s Telemarketing Systems. We call it DaFeeder! This web-based telemarketing software allows for your employees to have their contacts automatically dialled for them. But it does so much more than that! It also functions as an excellent online filing system. Still, that doesn’t cover it. MeloTel has long championed the use of DaFeeder in call centres. The revolutionary service allows even the most inexperienced computer users to manage campaign dialling and dispositions. It has…

Are You Offering The Comfort Of A Local Call?

How do you feel when you receive a call and notice a local area code popping up on your caller ID? We’re guessing you feel a sense of comfort and familiarity. Now what about getting calls from numbers from other area codes? Not so comfortable and familiar, are you? Believe it or not, most people feel this way. Wouldn’t you just love it if everyone your company called saw your number as a local one? Last month, MeloTel proudly introduced…

Feedback Is A Necessity In The Call Centre Environment

Do you operate a call centre business? If so, the word “feedback” is probably thrown around quite a bit. It’s a necessary part of growing your business. And there are many different types of feedback that your company needs in order to grow. Firstly, you need feedback from your customers. Who better to tell you how your company is performing than those who support it? Secondly, you need feedback from your employees. Who better to tell you what it’s like…

Introducing Dynamic Caller ID Insertion!

We’re willing to bet, that like most businesses throughout North America, you’ve been conducting a lot more work over the phone than normal. Whatever normal was before the start of the coronavirus pandemic, you’re not likely to return to it any time soon. As a result, your ability to connect with your clients, over the phone, is more important than ever. But have you ever found an issue growing your business outside of your geographic location? For many business owners,…

Looking At Our Favourite Business-Growing Innovations

With 2020 now two months old, you’ve had plenty of time to follow through on your New Year’s Resolutions. So, have you? Many North American business owners put “grow my business” on their lists of resolutions. But, in order to do so, it’s important to adopt new and innovative practices. The MeloTel team knows a thing or two about innovations that help businesses to grow. Let’s take a look at a few of our favourites! Commercial Phone Services. MeloTel’s cloud-based…

Finding More Ways To Step Up Production In Your Call Centre

In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to do just that. In today’s blog, we’d like to pick up where we left off and continue our list of production-boosting ideas. Find ways to minimize idle time. It’s hard to get call centre phone agents to take call after call without them taking mini-breaks in between. It’s only fair they get breathers. However, such idle time can sometimes drag…

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