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5 Customer Service Tips To Implement For The Holiday Season

With Halloween just around the corner, we’re all in scary, ghoulish, trick-or-treat mode. But when the calendar flips over to November the following day, we’ll all be in festive, cheerful, holiday mode. In other words, business is about to pick up! For the majority of retailers across North America, the holiday season brings an expected rush of new customers who will be looking to purchase gifts for their loved ones. As a result, their customer service practices are simply going…

5 Holiday Season Customer Service Tips

The MeloTel Blog has been discussing the concept of providing optimum customer service throughout the holiday season quite a lot lately. Sometimes, providing the best possible service means finding ways to satisfy customers even when no one is available to take their calls. Obviously, this entails having an adequate voicemail greeting in place. Providing accurate information that can help customers throughout the holidays is imperative if you want to maintain your brand’s reputation. But that’s not the only way to…

5 Benefits Of Forwarding Your Calls

As you may have noticed, MeloTel is keen on being a company that is very accessible to its customers. In our last blog, we introduced our brand new “Live Chat Support” feature that provides our website’s visitors with live and immediate access to information of all kinds. We love being able to provide our customers with the convenience of being able to have their questions answered immediately. Being accessible takes a lot of work. And it’s certainly not easy for…

VoIP Technology Is The Wave Of Today!

Undoubtedly, we live in an online era. So much so, that it seems hard to imagine a time when we weren’t all obsessed with the internet. Perhaps, using the word “obsessed” is a bit much. But when you look at it, can you imagine not regularly going online these days? Even for the not-so-internet-savvy, people are still aware that email is one of the easiest ways to communicate with people across the world. It’s the whole “communicate with people across…

5 Ways To Spread Holiday Cheer In The Office

A couple of weeks ago, we blogged about ways that your business could spread around the holiday cheer. And while we focused on the ways in which you can make your customers happy, it should never be forgotten that your staff members are integral parts of your company’s success. With that said, it’s important to do all you can to keep the spirits of your employees up as we head into the holidays. With the holiday season in full swing,…

Let Our Voices Boost Your Holiday Spirit

It’s the most wonderful time of the year! At least, that’s how the song lyrics go. And many people feel exactly the same. At MeloTel, we definitely employ our fair share of holiday season-lovers. It’s hard not to come into work with a smile these days. The wonderment of the holiday season is already in the air. Here’s hoping you can say the same at your business. No doubt, you’re already taking measures to put smiles on the faces of…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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