The Importance Of Injecting Your Customer Service With Holiday Cheer
Over the course of the next several weeks, consumers from all over North America will be looking for solutions to
Over the course of the next several weeks, consumers from all over North America will be looking for solutions to
The following are two phrases that communicate the exact same message in totally different ways. Phrase #1: Hold please. Phrase
Who doesn’t love music? For most people, life would be pretty boring without it. Music is more than just rhythmic
No one likes being put on hold. However, it’s an inevitable part of being on the phone. Especially when a
If you’ve ever worked in a call centre, there is one particular sound that you probably got very used to
They say that “silence is deafening”. The ironic turn of phrase suggests that, in some cases, a lot can be
As we’ve been discussing on our blog all week long, the need for unbeatable customer service is at an all-time
In the over-the-phone customer service game, there is bound to be hold time. It’s inevitable. Anyone who has ever called
No business owner is immune to having to represent his/her company over the phone. Whether it’s for booking appointments, making
We’ve devoted numerous blogs to the concept of hold time. And, in case, you’re wondering why, please know that hold