How Important Is It To Provide Regular Employee Feedback?
All employees need feedback, both of the negative and positive variety. Regularly offering the members of your staff a healthy
All employees need feedback, both of the negative and positive variety. Regularly offering the members of your staff a healthy
How important is it for you to have a strong business etiquette over the phone? Well, if you run a
Let’s just cut to the chase here. The question posed by the title of today’s blog is a trick question.
Call centre managers have tough jobs. This is isn’t the first we’ve acknowledged that and it certainly won’t be the
The title of today’s blog is a question that we hear fairly often from prospective clients. And it’s certainly a
If you haven’t yet taken advantage of VoIP technology, you’re missing out on a wide variety of benefits that can
At MeloTel, we often discuss the fact that a smile can be “heard” over the phone. Readers of our blog
At MeloTel, we place a very strong emphasis on customer service. Ensuring that each and every one of our interactions
It’s not uncommon for a sales team to struggle. It happens to the best of us. In fact, even the
At one point in our history, all call centres incorporated lead sheets. These were physical pieces of paper that contained