How Does Providing Feedback Improve Your Call Centre?
As any call centre manager knows, phone work is hard work. Many telemarketers have the tough tasks of cold calling
As any call centre manager knows, phone work is hard work. Many telemarketers have the tough tasks of cold calling
Call centre managers have the tough tasks of ensuring their (sometimes) large teams are working as productively as possible. With
Family-run businesses are special. To the owners, the businesses themselves are generally seen as part of the family and therefore,
In our last blog, we listed some simple ways to ensure that your customer service practices over the course of
Well, we all know what Santa Claus is up to these days. He’s been checking his “naughty” and “nice” lists
For obvious reasons, call centres and their telephones go hand in hand. It’s a business type that relies heavily on
Call centres are often competitive atmospheres. Especially when the office spaces are large, call centre environments can be busy, noisy
If there’s any time of year when customer service really needs to be stepped up, it’s this one. With the
Halloween is just a week away! And people all over North America are gearing up to scare their neighbours and
All employees need feedback, both of the negative and positive variety. Regularly offering the members of your staff a healthy