Even though we strive for perfection, clearly it is impossible to achieve that all the time. During the holiday weekend, we made some major upgrades to our support system which caused a massive email blast to be sent to all those who have ever sent a support/sales request to firstname.lastname@example.org over the past 3 years. We apologize for any inconvenience this may have caused you. Please disregard the email. We have corrected this problem since. If you have any questions, please do not hesitate to contact us directly at 1-888-635-6835.