North York Printing Guarantees The Highest-Quality Marketing Material!

Submitted by Dan Faraldo in Client Spotlight, Customer Service, MeloTel News

If you own and operate a business in the Greater Toronto Area, you can guarantee yourself to be in good hands by working with North York Printing & Graphics Inc. For nearly 30 years, they have been producing high-quality brochures, postcards, flyers, letterheads, business cards and other marketing material for businesses of all kinds.

A family business, North York Printing was founded by Ron Peat, who now counts on his son, Brad to be the face of the company. We were happy to have spoken to Brad today about the unique nature of his business. Similar to MeloTel, North York Printing provides a hands-on form of customer service, focusing predominantly on building customer relationships rather than pushing products on new clients.

North York Printing provides that personal touch!

“We’re always hands-on with the clients and happy to accommodate unique jobs and unique requests so we can reach the goal that the client has put forward,” Brad told us, “We try to do items that are a little less cookie cutter to help give a higher quality, more unique and professional product to help promote their businesses.”

It’s not at all lost on the North York Printing & Graphics Inc. team that we live in an online-obsessed world. Brad notes, however, that his clients find the most success from combining their online marketing efforts with their tangible marketing materials. He points out that using brochures, postcards, flyers, letterheads and business cards to promote company websites is a great way for companies to increase their web traffic.

Having conversations with clients about the ways in which North York Printing can help grow their companies’ reaches is one of the joys of Brad’s career. The personal touch that he provides is something that sets North York Printing apart from its competitors. It’s also a top reason Brad enjoys working with MeloTel. Our companies are similar in that the use of the personal touch is a huge part of our customer service regimens.

North York Printing made the switch to VoIP!

About a year ago, North York Printing made the switch to MeloTel’s Commercial Phone Services. Brad especially likes using the Cloud Softphone App since it allows him to work remotely. He also notes that his relationship with MeloTel is similar to the ones he has with his own clients. “I’m often talking to John himself or the same technical support representative,” he tells us, “It’s nice to have a relationship, like when I call and hear ‘Oh, hey Brad! How are things going?’ It makes it more personal and I think you get things done quicker that way too.”

Brad is also a fan of how informative MeloTel’s customer service practices are. In addition to offering friendly and personal customer service, we also make sure to inform our clients of all the steps that are being taken when an issue arises and needs to be resolved.

“It’s also forward-thinking,” Brad says of MeloTel, “I get emails getting confirmation about any issues that were solved. You could see what’s happening in the background as well being able to talk to someone about it”.

Contact North York Printing today!

If you’re in the Greater Toronto Area and are looking to secure some high-quality marketing material to help grow your business, please don’t hesitate to contact North York Printing by calling 416-223-2679 or emailing sales@northyorkprinting.com. And for more information about any and all of MeloTel’s cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!