The Most Reliable & Trusted
VOIP Service Provider
in Canada

Monitor Whisper

Improve customer service delivery through objective live call evaluation.

Employees are your most valuable, and often your most expensive, business asset. Equip your employees to deliver better customer experiences through quality monitoring, agent coaching and training programs. With MeloTel Monitor, Whisper Control Panel, you can provide agents the feedback and training that they need to exceed customer expectations.

Agent Evaluation enables you to quickly assess how well your employees are performing when conducting business over the telephone. Flexible scorecard templates allow you to align your quality monitoring efforts with your strategic business goals. You can target training efforts, improve performance, and motivate employees through:

  • Objective evaluation of calls in Enghouse Interactive Call Recording and desktop activities captured by Enghouse Interactive Computer Recording
  • Customized performance score cards
  • Analysis of employee service trends using pre-defined reports
  • Evaluator calibration reports to ensure consistency across teams

Designed with ease-of-use and reliability in mind, the straightforward Web-based interface allows managers to quickly access call recordings, desktop recordings, and complete quality monitoring evaluations. Agent Evaluation enables manag

ers to:
  • Deliver objective employee performance evaluations
  • Efficiently identify targeted training needs
  • Track performance improvements over time
  • Coach employees for improved success

Quality monitoring and performance management can provide insights into individual agent interactions as well as help managers discover deeper customer service and business trends.

Learn more about Enghouse Interactive quality monitoring and agent evaluation software:

  • Learn how Enghouse Interactive call center software solutions can improve your business
  • View the Enghouse Interactive Quality Management Suite datasheet
  • Key features of Agent Evaluation software
  • Call center optimization process
  • Benefits of implementing a quality monitoring program
  • Request an evaluation of Enghouse Interactive call recording and monitoring software

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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